Our goal is a clean, safe, respectful and relaxing space for every guest. By booking, purchasing a membership or using our services, you agree to the policies below. Last updated October 2026.
Pilates and fitness classes: cancel at least 12 hours before the class to avoid a $15 late-cancellation fee. Inside 12 hours the class credit is forfeited and the fee applies. Classes stay bookable online until 2 hours before they start.
Beauty and wellness appointments: at least 24 hours' notice to cancel or reschedule. Inside 24 hours a late-cancellation fee of 30% of the service price applies. Repeated late cancellations may require a deposit or limit future bookings.
You can reschedule or cancel yourself from your HER account up to the cut-off. Inside the window, call or message the studio.
If HER Wellness cancels a class or appointment, you receive a refund, account credit or new time, and we let you know as soon as we can.
Missing a class or appointment without the required notice is a no-show. Class credits are forfeited and the no-show fee applies. Beauty and wellness no-shows are charged the no-show fee shown at booking.
Please arrive no earlier than 10 minutes before your appointment, with your waivers signed in advance.
Classes close 10 minutes after the start time and beauty appointments 15 minutes after. Arrivals after that are treated as a no-show and charged as one.
Repeated no-shows may require advance payment or limit future bookings. If you are running late, call us, it may save your spot.
On arrival, call HER Wellness Resort Inc. on the intercom and we'll let you in.
Complimentary parking is available at the back of the building. Park in any open space; please keep entrances, fire routes and accessible spaces clear.
HER Wellness is not responsible for theft of or damage to vehicles or personal belongings, except where liability cannot legally be excluded.
All prices, taxes, deposits and fees are shown before you book or buy. A card on file is required to reserve any appointment, and it is only charged in the cases on this page.
Memberships, packages and promotions follow their stated expiry, usage limits and renewal terms. Unlimited monthly runs 30 days from purchase; class packs cover the number of classes bought.
Outstanding balances or failed payments must be settled before new bookings. Prices may change with notice; changes never apply to purchases already made.
All sales are final unless the purchase terms or the law say otherwise. Completed services, consumed café items and used class credits are non-refundable.
Unused packages, memberships, gift cards and deposits follow their disclosed terms. If we cancel a prepaid service and cannot offer a suitable alternative, you receive a refund or remedy as required by law. Nothing here limits consumer rights that cannot be waived.
Outdoor shoes are not permitted in studio workout and treatment areas. Use clean indoor footwear or grip socks where required.
Please wipe down and return equipment after use, and use the towels and sanitizing supplies provided.
Please do not attend if you have contagious symptoms. We may decline participation when hygiene or safety requirements are not met.
Clients, guests, instructors and staff treat each other with respect. Harassment, discrimination, threats, abusive language, unwanted contact or aggressive behaviour is not tolerated and may end a visit, booking privileges or a membership.
Follow staff instructions on safety and equipment. Concerns go to management, and we address them promptly and fairly.
Waivers, consent forms and health questionnaires must be completed before your first class or treatment. They are emailed when you book and signed from your HER account.
Tell us about injuries, limitations, allergies, medications, pregnancy or anything that affects how we can safely serve you, and let your provider know if anything changes.
A service may be postponed or declined where medical clearance or a safety check is reasonably required. A parent or guardian signs for anyone under 18.
Work within your own ability and follow instructor and equipment guidance. Tell your instructor about injuries or pregnancy before class.
Stop and tell the instructor if you feel pain, dizziness or shortness of breath. Classes start and end on time and late entry may be refused for safety.
Recording instructors or other participants requires their permission. Instructors, formats and schedules may change when reasonably necessary.
Disclose allergies, sensitivities, skin conditions, medications and past reactions before treatment. Patch tests or consultations may be required for some services.
Follow pre-treatment and aftercare instructions. Results vary and cannot be guaranteed. A treatment may be refused or postponed if it cannot be provided safely.
Deposits, corrections and touch-ups follow the terms shown when you book.
Wellness services are provided within each provider's qualifications and scope of practice and are not a substitute for medical diagnosis, treatment or emergency care.
Some providers have additional service-specific policies, shown at booking.
Tell café staff about allergies or dietary restrictions before ordering. Cross-contact with allergens may occur despite reasonable precautions.
Food purchases are final once prepared or served unless a refund or replacement is required by law.
Childcare is available on request with at least 24 hours' notice, during designated hours and subject to capacity and age requirements.
Parents or guardians provide emergency contacts, medical information, allergies and authorized pickup details, remain on the premises unless otherwise authorized, and collect children promptly. Children with contagious symptoms may be refused care.
You are responsible for your belongings. Photographing or recording other clients or staff requires their permission, and we never use your image for promotion without consent.
Personal information is collected and used in accordance with applicable privacy laws.
Follow posted safety instructions and use facilities only as intended. Children stay in designated supervised areas. Smoking, vaping, illegal substances and unsafe behaviour are prohibited.
Emergency exits and accessible routes stay clear. We may temporarily close areas or suspend services for maintenance, emergencies, public health or safety.
These policies may be updated. The version in effect when you book or buy, with any valid later amendments, applies as permitted by law. By booking or purchasing you confirm you have had the opportunity to read these policies and agree to follow them, and that separate waivers and consent forms may be required before participation or treatment.